Refund policy

Last Updated: July 17, 2024

Thank you for shopping with Elegant Ethnics. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

We offer a 14-day return policy. You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unwashed, and in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging, where applicable.

  • Not be damaged due to misuse, improper handling, or normal wear and tear.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Items returned without original tags or packaging.

  • Products marked as Final Sale or Non-Returnable, if applicable.

How to Request a Return

To initiate a return, please contact us at:

Email: support@elegantethnics.shop

Please include:

  • Your order number.

  • The reason for the return.

  • Photos of the product (if the item is damaged, defective, or incorrect).

Our support team will review your request and provide return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed to your original payment method for prepaid orders.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed payment method after you provide the required payment details.

Please allow 5–10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@elegantethnics.shop with your order number and clear photos of the item. We will review the issue and arrange a replacement or refund where applicable.

Exchanges

If you would like a different size or wish to exchange an item, please contact our customer support team. Exchanges are subject to product availability and approval.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will arrange or cover the return shipping where applicable.

For returns due to a change of mind or other customer-related reasons, the customer may be responsible for the return shipping cost unless otherwise stated.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Elegant Ethnics
Email: support@elegantethnics.shop